Shipping Policy
🚚 Shipping Policy
Last updated: [5/15/2025]
At Urbanluxex LLC, we are committed to providing reliable, transparent, and customer-focused shipping services. As a trusted provider of automotive wheels and tires across the United States, our shipping process is designed to ensure that your orders arrive safely and on time, every time.
🕒 Order Processing Time
- Orders are processed Monday through Friday.
- Processing time is typically 0–1 business day.
- Orders placed before 12 PM PST are usually processed the same day.
- Orders placed after the cutoff or on weekends/holidays will be processed on the next business day.
- During peak seasons or holidays, processing times may be slightly extended.
Shipping Methods and Delivery Timeframes
We offer fast, secure shipping through reliable carriers:
- Standard Shipping: 5–7 business days
- Expedited or Express Shipping: Currently not offered, but may be added in the future
- International Shipping: Currently unavailable — shipping is limited to domestic U.S. addresses
All items are carefully packaged to ensure they arrive in excellent condition, especially considering the weight and fragility of automotive products.
Shipping Carriers Used
We partner with top-tier carriers to ensure safe delivery:
The carrier used for your order will depend on your location, package weight, and delivery timeline.
Shipping Rates and Free Shipping
- Free Standard Shipping is available on all orders across the United States — no minimum purchase required.
- Shipping fees are fully covered by Urbanluxex LLC as part of our commitment to superior customer service.
- Shipping rates at checkout will always show as \$0.00 if you’re located within the U.S.
Tracking Orders
Once your order is shipped, you’ll receive a tracking number via email.
You can track your order through the carrier’s tracking system:
If you do not receive a tracking email, please check your spam folder or contact us.
Delivery Issues and Delays
We do our best to ensure timely delivery, but delays may occur due to:
- Weather conditions
- Carrier issues
- Holiday seasons or peak demand
If you notice a delay or an issue with your delivery, please reach out to us immediately and we’ll work with the carrier to resolve the matter.
Lost, Stolen, or Damaged Items
In the rare event your item is lost, stolen, or arrives damaged:
- Contact us at support@gmail.com within 48 hours of delivery.
- Provide your order number, photos of the damage (if applicable), and a brief description.
- We’ll assist with any necessary claim filings and provide you with a resolution — whether that’s a replacement, refund, or store credit.
Order Changes and Cancellations
- You may modify or cancel your order before it has shipped.
- Once an order has been dispatched, it cannot be canceled or changed.
- For returns or exchanges after shipping, please refer to our Return Policy (link to be updated).
To request a change, email support@gmail.com with your order number and request details.
Customer Support
For any questions about shipping, tracking, or delivery:
Phone: +1 (626) 695-8111
Email: support@Urbanluxex.com
Address: 4351 Schaefer Ave, Chino, California 91710, USA
We typically respond within 24 business hours.
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