Refund Policy

Effective Date: [5/15/2025]

At Urbanluxex LLC, your satisfaction is our priority. As a trusted provider of automotive wheels and tires, we are committed to delivering high-quality products and ensuring a smooth return or exchange process if things don’t go as expected.

1. Return Eligibility

We accept returns within 30 days from the purchase date for most items. To qualify for a return, products must:

  • Be unused, uninstalled, and in original packaging.
  • Include all accessories, manuals, and documentation.
  • Be free of damage (unless defective upon delivery).

Products damaged after installation are not eligible for return. Returns sent outside the 30-day window will not be accepted.

2. Non-Returnable Items

The following items are final sale and cannot be returned:

  • Clearance items
  • Custom orders
  • Products damaged after installation

We recommend reviewing your order carefully before completing your purchase.

3. Return Process

To initiate a return:

  1. Contact our support team at support@urbanluxex.com or call us at +1 (626) 695-8111.
  2. Provide your order number, item details, and reason for return.
  3. You will receive return instructions and a prepaid shipping label.
  4. Package the item securely and drop it off with the designated carrier.

All returns must be shipped to our warehouse:
Urbanluxex LLC
4351 Schaefer Ave
Chino, California 91710
USA

4. Return Shipping Costs

Urbanluxex LLC will cover return shipping fees for all eligible returns.

5. Refund Processing and Timeframe

Once we receive and inspect your return, we will process your refund within 14 business days. Refunds will be issued to your original method of payment, and you’ll be notified by email once the refund has been completed.

Please note:

  • Refunds may take additional time to appear on your statement, depending on your financial institution.
  • Any restocking fees (if applicable) will be disclosed prior to processing.

6. Exchanges and Replacements

We offer exchanges and replacements only for defective or damaged items.

To request an exchange:

  • Contact us with photos of the damaged or defective product within 7 days of delivery.
  • Once approved, a replacement will be shipped at no additional cost.

7. Damaged or Defective Items

If your order arrives damaged or defective:

  • Email support@urbanluxex.com within 7 days.
  • Include clear photos of the item, packaging, and shipping label.
  • We will process a refund or send a replacement after verification.

8. Gift Returns

If you received an item as a gift:

  • You may return it for store credit or exchange only.
  • Proof of purchase (order number or purchaser details) will be required.

9. Customer Support

For return inquiries or further assistance, contact us:

Phone: +1 (626) 695-8111
Email: support@urbanluxex.com
Address: 4351 Schaefer Ave, Chino, California 91710, USA

Our customer service team is available Monday–Friday to ensure your concerns are resolved promptly.