Contact us
At Urbanluxex LLC, your satisfaction is our priority. Whether you have a question, need support, or want to share feedback—we’re just a message or call away. We’re committed to providing responsive and reliable customer service to ensure your experience is seamless and satisfying.
Primary Contact Information
Email Support
support@Urbanluxex.com
For order inquiries, product information, or general questions, feel free to email us. We aim to respond within 24 hours during business hours.
Phone Support
+1 (626) 695-8111
Available Monday–Friday, 9:00 AM to 5:00 PM PST
Call us directly for quick assistance or urgent concerns.
Live Chat
Yes, we offer real-time support through our website’s live chat plugin.
Chat with a customer representative for instant answers during support hours.
Contact Form
You can also reach us using the contact form on our website. Visit the “Contact” section from our homepage to submit your message—we’ll get back to you within 24 hours.
Mailing Address
Urbanluxex LLC
4351 Schaefer Ave
Chino, California 91710
United States
Please note: Visits to our location are by appointment only. This address may be used for returns or formal correspondence.
Customer Support Hours
Monday to Friday: 9:00 AM – 5:00 PM PST
We are closed on weekends and U.S. public holidays.
Response Times
- Email: Within 24 hours
- Phone: Immediate during business hours
- Live Chat: Typically within minutes during chat hours